Frontline Tenancy & ASB Advisor

The Hyde Group; Chichester; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Hyde Group in Chichester is seeking a Tenancy Management Advisor to join our frontline Neighbourhoods & Tenancy Services team and deliver a responsive, customer-focused housing service.

You will be the first point of contact for ASB and tenancy queries, handle casework, maintain CRM records, and support early intervention to build safer communities. This role is based in Chichester, with a strong social purpose guiding our work.

Qualifications

• Experience in ASB, tenancy management or housing-related casework.
• Some knowledge of housing law, tenancy processes and safeguarding principles
• Strong communication skills with the ability to manage sensitive conversations

Responsibilities

• Act as the first point of contact for ASB and tenancy management queries
• Provide clear, accurate advice and guidance to customers
• Support early intervention approaches including mediation and prevention
• Manage and update case records accurately using CRM systems
• Support tenancy changes including joint-to-sole applications, household updates and bereavement cases
• Investigate issues such as abandonment, illegal subletting and tenancy breaches
• Carry out risk assessments and support case planning
• Work collaboratively with internal teams and external agencies including police, local authorities and safeguarding partners
• Ensure full compliance with housing legislation, safeguarding, GDPR and organisational policies

Skills

ASB experience

Tenancy management

Housing casework

Customer service

Job description

Hyde Group in Chichester is seeking a Tenancy Management Advisor to join our frontline Neighbourhoods & Tenancy Services team and deliver a responsive, customer-focused housing service.

You will be the first point of contact for ASB and tenancy queries, handle casework, maintain CRM records, and support early intervention to build safer communities. This role is based in Chichester, with a strong social purpose guiding our work.