Tenancy Management Officer

The Hyde Group; Rochester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Award-winning flexible benefits平台

Job summary

The Hyde Group is seeking a Tenancy Management Officer to join the Neighbourhoods & Tenancy Services team in Kent, covering Maidstone and potentially other areas. The role involves delivering a proactive tenancy and ASB service, managing complex cases and supporting customers to create safe, sustainable communities.

Alongside handling sensitive cases and liaising with authorities, you will contribute to continuous service improvement, keeping customers informed and ensuring compliance with

Qualifications

• Experience managing ASB and tenancy enforcement cases, including preparing legal documentation.
• Strong knowledge of housing legislation, tenancy law, court processes and safeguarding in social housing.

Responsibilities

• Manage ASB and tenancy breach cases from investigation through to resolution, ensuring timely action.
• Investigate cases, gather evidence, maintain records and prepare documentation for legal action, representing Hyde in court when required.
• Handle complex cases involving issues such as illegal subletting, abandonment, hoarding, domestic abuse and safeguarding.
• Collaborate with local authorities, police, social services and community organisations to achieve outcomes.
• Keep customers informed, ensure actions comply with housing law and safeguarding, contribute to service improvement.

Skills

ASB case management

Court documentation

Investigation

Stakeholder liaison

Job description

Tenancy Management Officer

Kent - Covering Maidstone (with scope to cover alternative areas in Kent if required)

Up to £35,000

Mobile position - travelling around patch, 5 days per week

Hyde is looking for a Tenancy Management Officer to join our Neighbourhoods & Tenancy Services team. You'll deliver a proactive, customer-focused tenancy and anti-social behaviour (ASB) service, managing complex cases, supporting customers and helping to create safe and sustainable communities.

Key Duties

• Manage ASB and tenancy breach cases from investigation through to resolution, ensuring timely and effective action.
• Investigate cases, gather evidence, maintain accurate records and prepare documentation for legal action, including representing Hyde in court where required.
• Manage sensitive and complex cases involving issues such as illegal subletting, abandonment, hoarding, domestic abuse, safeguarding and customer vulnerability.
• Work closely with colleagues and external partners, including local authorities, police, social services and community organisations, to achieve positive outcomes.
• Keep customers informed throughout their case, ensure actions comply with housing legislation and safeguarding requirements, and contribute to continuous service improvement.

Why Join Hyde?

Hyde is part of the Hyde group, one of the UK's leading housing providers, managing and owning around 130,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Tenancy Management Officer, you'll work directly within our communities, building relationships with customers and partners while tackling issues that can have a significant impact on people's homes and wellbeing. You'll have the opportunity to use your housing knowledge and case management experience to deliver fair, proportionate and effective outcomes.

As a Tenancy Management Officer, we're seeking someone who can bring:

• Experience managing ASB and tenancy enforcement cases, including preparing legal documentation and representing cases in court.
• Strong knowledge of housing legislation, tenancy law, court processes and safeguarding requirements within social housing.
• Strong investigative and case management skills, with the ability to assess risk, gather evidence and maintain accurate records.
• Experience working effectively with external agencies such as the police, social services and local authorities.
• Excellent communication and interpersonal skills, with the confidence and sensitivity to manage complex situations and work with customers from a wide range of backgrounds.
• Full and Clean UK Driving License

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development

Diversity, Inclusion & Accessibility

Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery and the way we shape our organisation.

By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.

Successful candidates will be subject to a DBS Check.