Tenancy & ASB Case Manager — Travel

The Hyde Group; Rochester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Award-winning flexible benefits平台

Job summary

The Hyde Group is seeking a Tenancy Management Officer to join the Neighbourhoods & Tenancy Services team in Kent, covering Maidstone and potentially other areas. The role involves delivering a proactive tenancy and ASB service, managing complex cases and supporting customers to create safe, sustainable communities.

Alongside handling sensitive cases and liaising with authorities, you will contribute to continuous service improvement, keeping customers informed and ensuring compliance with

Qualifications

• Experience managing ASB and tenancy enforcement cases, including preparing legal documentation.
• Strong knowledge of housing legislation, tenancy law, court processes and safeguarding in social housing.

Responsibilities

• Manage ASB and tenancy breach cases from investigation through to resolution, ensuring timely action.
• Investigate cases, gather evidence, maintain records and prepare documentation for legal action, representing Hyde in court when required.
• Handle complex cases involving issues such as illegal subletting, abandonment, hoarding, domestic abuse and safeguarding.
• Collaborate with local authorities, police, social services and community organisations to achieve outcomes.
• Keep customers informed, ensure actions comply with housing law and safeguarding, contribute to service improvement.

Skills

ASB case management

Court documentation

Investigation

Stakeholder liaison

Job description

The Hyde Group is seeking a Tenancy Management Officer to join the Neighbourhoods & Tenancy Services team in Kent, covering Maidstone and potentially other areas. The role involves delivering a proactive tenancy and ASB service, managing complex cases and supporting customers to create safe, sustainable communities.

Alongside handling sensitive cases and liaising with authorities, you will contribute to continuous service improvement, keeping customers informed and ensuring compliance with