Frontline Tech & Admin Support Officer

Civic Recruitment Limited; Plymouth; On-site; GBP 22,000 - 26,000; Full time

Job summary

Civic Recruitment Limited is recruiting for a Technical Support Officer (Admin & Clerical) on a 3-month contract with a Local Authority. The role focuses on frontline customer service, admin support, and technical assistance across office and field operations.

Responsibilities include handling enquiries via multiple channels, maintaining records, and ensuring services meet SLAs. Requires GCSEs, IT literacy, and relevant admin or customer service qualifications.

Qualifications

• Experience in a busy service environment delivering customer-facing support.
• Proficient with IT systems and Microsoft Office.
• Experience handling enquiries and service requests via various channels.
• Knowledge of CRM or case management systems preferred.

Responsibilities

• Provide frontline customer service to the public and internal stakeholders.
• Respond to enquiries through phone, email, online systems, and in person.
• Deliver administrative support and maintain accurate records.
• Process service requests and transactions following procedures and SLAs.
• Coordinate with field teams and liaise with partners to ensure service continuity.
• Support during incidents or emergencies and contribute to service improvements.

Skills

Customer service

Communication

Time management

Problem solving

Education

NVQ Level 3 / BTEC in Business Admin

GCSEs English & Maths

IT literacy

Tools

CRM systems

Microsoft Office

Case management systems

Job description

Civic Recruitment Limited is recruiting for a Technical Support Officer (Admin & Clerical) on a 3-month contract with a Local Authority. The role focuses on frontline customer service, admin support, and technical assistance across office and field operations.

Responsibilities include handling enquiries via multiple channels, maintaining records, and ensuring services meet SLAs. Requires GCSEs, IT literacy, and relevant admin or customer service qualifications.