Technical Support Officer

Tameside Council; Tameside; On-site; GBP 26,000 - 28,000; Full time

Job summary

Tameside Council is recruiting a Technical Support Officer to join the busy Technical Support Team. The role focuses on delivering a high-quality Building Control service, supporting registration, validation and processing of applications, and providing technical and administrative support across the service.

The post is read as a customer-facing, hybrid role based at Tameside One with the option to work from home and in our offices.

Qualifications

• Organised and analytical with excellent IT skills
• Flexible and proactive approach
• Experience in Building Control or Planning environment preferred

Responsibilities

• Deliver an excellent, customer-focused Building Control service
• Register, validate and process building control applications
• Provide technical and administrative support across the service
• Support Planning, Policy, Enforcement and Land Charges as needed

Job description

Contract Type: Permanent

Salary: Grade D. Scale 7 - £26,403 to Scale 10 - £27,694

Hours Per Week: 36

Base Location: Tameside One, Market Place, Ashton-under-Lyne, OL6 6BH

Assessment Date: To be arranged

The Role

At Tameside, our vision for the Planning & Building Control Services is to say ‘yes’ to good development openly and quickly.

To deliver our service improvements and maintain service delivery, we are looking to recruit a Technical Support Officer to join our busy Technical Support Team. This will primarily entail delivering an excellent, customer focussed Building Control service.

In the role of Technical Support Officer, you will be expected to provide technical and administrative support within the service in a flexible manner. This will ensure that an effective, efficient and customer focussed service is delivered within required timescales and to a high standard. The role is part of a highly skilled, technical support team and is pivotal in registering, validating and processing all building control applications and providing critical support across the whole service.

There will also be opportunities to provide Technical Support to the Planning, Policy, Enforcement and Land Charges services, through the processing of applications and otherwise assisting our professional teams/services.

The role is hybrid and to be worked flexibly from home and our offices at Tameside One, Ashton under Lyne

About You

You must be organised, analytical and confident, with excellent IT skills and high levels

of care and accuracy in your work. You will also need to have a flexible and proactive approach to work, great people skills, the ability to work under pressure in a fast-moving environment and the willingness to support change and innovation. Ideally you will have a basic knowledge of the Building Control functions and have experience of working within a Building Control or Planning environment.

In return, we can offer you a chance to thrive, develop and help play a leading role in our successful team. Tameside is also a great place to live and work only a short distance from both Manchester City Centre and the Peak District National Park.

About Us

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please click here for more information on our guaranteed assessment scheme.

For further information about this role please contact the recruitment manager Jayne Owen on 0161 342 4460 or [e-mail]

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