Hybrid Frontline Triage & Support Coordinator

Civic Recruitment Limited; Tonypandy; Hybrid; GBP 18,000 - 26,000; Full time

Job summary

Civic Recruitment Limited is seeking a frontline adviser for a 4-month contract with a local authority in Tonypandy. The role focuses on triage, identifying client needs, guiding people to the right support services, and coordinating appointments and referrals.

Candidates should have GCSEs including English and Maths, experience in customer-facing or administration roles, and be comfortable handling data. The job combines office-based work with remote days, and requires Enhanced DBS checks.

Qualifications

• Experience in a customer-facing, frontline, employability, or support services role.
• Experience providing administrative support in a busy environment.
• Experience managing records, databases and administrative processes.

Responsibilities

• Act as the first point of contact for clients via telephone, email, online enquiries and community activities.
• Assess referrals and self-referrals to determine the most appropriate support pathway.
• Conduct initial triage assessments and gather information regarding needs and circumstances.
• Coordinate appointments, assessments, reviews and referrals for programme support.
• Support development of individual action plans with mentors and employment staff.
• Ensure individuals are referred to suitable internal and external employment, skills, training and support services.
• Provide basic information and guidance regarding available programmes and opportunities.

Skills

Customer-facing experience

Administrative support

Record management

Education

GCSEs incl English & Maths

Job description

Civic Recruitment Limited is seeking a frontline adviser for a 4-month contract with a local authority in Tonypandy. The role focuses on triage, identifying client needs, guiding people to the right support services, and coordinating appointments and referrals.

Candidates should have GCSEs including English and Maths, experience in customer-facing or administration roles, and be comfortable handling data. The job combines office-based work with remote days, and requires Enhanced DBS checks.