Senior Admin & Operations Lead – Social Care

Civic Recruitment Limited; Kettering; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Civic Recruitment Limited is seeking a Senior Business Support Officer in Kettering for a 12-15 month contract within a local authority. The role provides high-level administrative support across Assistive Technology and Occupational Therapy teams, coordinating workflows, reporting and service processes.

You will supervise administrative staff, support HR-related matters, manage inquiries, produce reports, and assist with audits and improvement initiatives, with hybrid working after onboarding.

Qualifications

• Previous supervisory or team coordination experience in public sector environment.
• Excellent organisational skills with ability to manage a varied workload.
• Strong communication and interpersonal skills for staff, public and professionals.
• Strong Microsoft Excel skills and ability to produce reports.
• Ability to learn new ERP and casework systems.
• Full UK driving licence and access to a vehicle.
• Basic DBS check required.

Responsibilities

• Oversee workflow and day-to-day activities of administrative staff.
• Provide guidance and supervision to administrative staff.
• Work with clinical leads on operational priorities and HR matters.
• Support recruitment processes and sickness monitoring.
• Manage two public-facing service inboxes and respond to enquiries.
• Assist with audits, SARs and data requests.
• Coordinate interpreters for home visits.
• Organise training sessions, DSE assessments and team activities.
• Produce quarterly service information newsletters.
• Use ERP and casework systems to produce reports and KPI data.
• Cross-reference data and monitor KPIs.
• Support DFG process and housing adaptations administration.
• Develop process maps to improve efficiency.
• Maintain relationships with Customer Services and Web Team.
• Attend joint clinical home visits when required.
• Undertake general administrative duties.

Job description

Civic Recruitment Limited is seeking a Senior Business Support Officer in Kettering for a 12-15 month contract within a local authority. The role provides high-level administrative support across Assistive Technology and Occupational Therapy teams, coordinating workflows, reporting and service processes.

You will supervise administrative staff, support HR-related matters, manage inquiries, produce reports, and assist with audits and improvement initiatives, with hybrid working after onboarding.