Technical Support Officer (Service Support)

Lancashire County Council; Lancashire; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

26 days annual leave

Generous public sector pension

Vivup Employee Benefit Scheme

Employee Assistance Programme

Job summary

Lancashire County Council is seeking a Technical Support Officer (Service Support) to join the Facilities Management team on a permanent, full-time basis. You will support the Service Support Manager, monitor financial performance for FM trading, and coordinate plans and dashboards.

The role requires high-level administration, stakeholder engagement and robust regulatory knowledge. Salary £32,061-£36,363 per annum, 37 hours per week.

Qualifications

• Experience delivering senior-level administration and technical support.
• Experience monitoring quality and financial outputs and budget management.
• Ability to develop effective stakeholder relationships across teams.
• Experience interpreting policy, guidelines and regulations.

Responsibilities

• Monitor financial performance for Hard and Soft FM trading.
• Coordinate business plans, risk and opportunity registers.
• Maintain ISO support, emergency preparedness, and dashboards.
• Ensure up-to-date knowledge of relevant policy and regulations.

Skills

Senior level liaison

Administration support

Budget monitoring

Data analysis

Job description

Job Description

Salary £32,061-£36,363 per annum | Permanent, Full Time | 37 hours per week | Technical Support Officer (Service Support)

About The Role

We have a great opportunity to join our Facilities Management team in the role of Technical Support Office and seek a highly self-motivated and experienced individual to take up this position. The role supports the Service Support Manager and the wider Senior Management team of the FM Service. Key responsibilities include assisting with monitoring of financial performance for Hard and Soft FM trading, coordination of business plans, risk and opportunity registers, ISO support, emergency preparedness, workforce performance and quality dashboards, staff survey action plans and ensuring up to date knowledge of relevant policy, technical, regulatory matters relevant to the service.

Our ideal person will have:

• Experience of working in an environment where you are required to work at a senior level and develop effective relationships working across a range of stakeholders.
• Experience of delivering administration and technical support at a senior level in support of service managers ensuring corporate deadlines are achieved.
• Experience of monitoring performance of quality and financial outputs and analysis thereof and of budget management including Accounts Payable, Accounts Receivable and budget monitoring.
• Experience in producing and maintaining accurate records of technical data and producing general analysis to help inform management decision making and of interpreting and applying policy, guidelines and regulations relevant to the service.

For full details of the accountabilities and responsibilities attaching to this role please refer to the Job Description & Person Specification.

In addition to the advertised salary, Lancashire County Council offers a range of benefits including:

• 26 days annual leave, plus bank holidays and 2 additional days at Christmas
• Generous public sector pension with options for shared cost AVCs
• Vivup Employee Benefit Scheme
• Employee Assistance Programme

We do not hold a sponsorship licence and can only consider applications from candidates who are legally entitled to work in the UK. If you do not have the right to work in the UK, your application will not be considered.

In return Lancashire County Council offers a range of benefits, found on our website here .

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.