Frontline Team Manager: Retail Performance Leader

Marks and Spencer; Salisbury; On-site; GBP 23,000 - 29,000; Full time

Job summary

Marks & Spencer in Salisbury is recruiting a Team Manager in Food to lead from the front on the shop floor, shaping standards and driving the next generation of customer experience. You'll inspire a confident, multiskilled team to deliver standout service, strong commercial results and five-star standards even under pressure, using data and insight to keep pace with a fast-moving retail environment.

We're looking for confident people-first leaders who coach others, embrace change and model

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the ability to use data to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confidence handling constructive conversations and leading through change.

Responsibilities

• Lead from the front on the shop floor, setting pace and standards.
• Inspire and coach a multiskilled team to deliver standout service and strong commercial results.
• Use data and insight to drive decision-making and operational excellence.
• Maintain safety, availability and overall store performance.
• Lead through change with resilience while modelling inclusion and great service.

Skills

Team leadership

Commercial awareness

Coaching & development

Data-driven decisions

Inclusion

Job description

Marks & Spencer in Salisbury is recruiting a Team Manager in Food to lead from the front on the shop floor, shaping standards and driving the next generation of customer experience. You'll inspire a confident, multiskilled team to deliver standout service, strong commercial results and five-star standards even under pressure, using data and insight to keep pace with a fast-moving retail environment.

We're looking for confident people-first leaders who coach others, embrace change and model