Frontline In-Store Team Leader: Service, Standards & Growth

Marks and Spencer; Leeds; On-site; GBP 28,000 - 36,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager in Food to lead from the front on the shop floor, delivering outstanding service and strong commercial results. You will coach a multi-skilled team, drive standards, and use data to inform decisions in a fast-paced retail environment.

As a confident, people-first leader, you will shape store performance, foster inclusion, and role-model the M&S values while adapting to change and delivering value to customers.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance‑manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor to drive standout service and strong commercial results.
• Inspire and develop a multi-skilled team, setting high standards and reinforcing operational excellence.
• Coach colleagues through performance conversations and change initiatives.
• Use data and insight to identify opportunities and improve store performance.

Skills

Team leadership

Customer service

Data insight

Communication

Job description

Marks & Spencer is seeking a Team Manager in Food to lead from the front on the shop floor, delivering outstanding service and strong commercial results. You will coach a multi-skilled team, drive standards, and use data to inform decisions in a fast-paced retail environment.

As a confident, people-first leader, you will shape store performance, foster inclusion, and role-model the M&S values while adapting to change and delivering value to customers.