Frontline Team Manager — Drive Service & Results

Marks and Spencer; Preston; On-site; GBP 21,000 - 28,000; Full time

Job summary

Marks & Spencer in Preston is seeking a proactive Team Manager in Food to lead from the front on the shop floor, drive standards and inspire your team to deliver excellent service and strong commercial results. You will own day-to-day operations, coach staff, manage standards, safety and availability, and use data to shape decisions while modelling exceptional customer experience and inclusion.

If you’re a confident, people-first leader who thrives in fast-paced retail and wants to develop with

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor, setting the pace and standards.
• Raise standards and inspire your team to deliver standout service and strong commercial results.
• Coach, develop and performance-manage team members with clarity and empathy.
• Use data and insight to drive decisions and improve store performance.
• Model inclusive, customer-focused leadership even under pressure.

Skills

Leadership

Customer service

People management

Data-driven

Job description

Marks & Spencer in Preston is seeking a proactive Team Manager in Food to lead from the front on the shop floor, drive standards and inspire your team to deliver excellent service and strong commercial results. You will own day-to-day operations, coach staff, manage standards, safety and availability, and use data to shape decisions while modelling exceptional customer experience and inclusion.

If you’re a confident, people-first leader who thrives in fast-paced retail and wants to develop with