Frontline Supervisor – GP Practice Reception Lead

The Methodist Church in Britain; London Borough of Croydon; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Competitive package

Support for development

Extra day’s leave for birthdays

Regular social events

Quality improvement projects

Staff well-being initiatives

Job summary

Parchmore Medical Centre in Croydon is recruiting one of two Frontline Supervisors on 25 hours a week. The post oversees the reception and front-of-house team, covering appointment systems, patient flow, urgent requests, prescriptions and staff rotas.

The role requires previous supervisory experience and a customer-service or reception background, with shifts between 7:45 and 18:30 on weekdays. Training and development opportunities are available.

Qualifications

• Experience in reception or administration essential.
• Previous supervisory experience.
• Customer service experience with members of the public.

Responsibilities

• Supervise greeting of clients and visitors to high standards.
• Manage appointment systems and monitor patient flow.
• Organise room allocations and coordinate clinician availability.
• Lead and support the reception team, including rotas and performance management.
• Assist with recruitment, induction and training of frontline staff.
• Ensure prescriptions are processed accurately under policy.
• Handle urgent care requests and complaints per procedure.
• Review plans and monitor appointment screens for adequate cover.

Skills

Reception experience

Supervisory experience

Customer service

IT literate

Education

GCSE English & Maths

Tools

Microsoft Office

IT systems

Job description

Parchmore Medical Centre in Croydon is recruiting one of two Frontline Supervisors on 25 hours a week. The post oversees the reception and front-of-house team, covering appointment systems, patient flow, urgent requests, prescriptions and staff rotas.

The role requires previous supervisory experience and a customer-service or reception background, with shifts between 7:45 and 18:30 on weekdays. Training and development opportunities are available.