Frontline Patient Services Leader - Reception

NHS Wiltshire; United Kingdom; Remote; GBP 15,000 - 20,000; Part time

Benefits offered by this job

Leadership team

Professional development

Management role

Impact on patients

Job summary

Barcroft Medical Centre is seeking a Patient Services Manager (Reception) to lead the front desk and ensure excellent patient access. This 24-hour-per-week role covers the reception team, patient inquiries and smooth running of daily operations.

You will oversee the patient services function, motivate staff, and collaborate with the leadership team to deliver a high standard of care across the practice. Experience in General Practice or Primary Care is advantageous, with a focus on people

Qualifications

• Proven ability to lead and develop reception teams.
• Excellent communication and organisational skills.
• Experience supervising customer-facing teams in healthcare or similar sector.

Responsibilities

• Lead, motivate and develop the reception and patient services team.
• Work with the Reception Manager to ensure smooth day-to-day operations.
• Support staff development and wellbeing initiatives.
• Monitor performance and drive improvements in patient access.
• Oversee reception workflows, telephony and online patient access systems.
• Promote a patient-centred culture.

Skills

People management

Leadership

Customer service

Communication

Organisational skills

Decision making

Service improvement

Patient care

Job description

Barcroft Medical Centre is seeking a Patient Services Manager (Reception) to lead the front desk and ensure excellent patient access. This 24-hour-per-week role covers the reception team, patient inquiries and smooth running of daily operations.

You will oversee the patient services function, motivate staff, and collaborate with the leadership team to deliver a high standard of care across the practice. Experience in General Practice or Primary Care is advantageous, with a focus on people