Frontline Service Lead — Manage 40+ Team (Food Wholesaling)

Tesco; Christchurch; On-site; GBP 30,000 - 42,000; Full time

Job summary

Booker Group, part of Tesco plc, is seeking a Duty Manager to lead a team of over 40 colleagues at our food wholesale operation. You will play a key role within the store's management team, stepping in as Duty Manager several times a week to ensure smooth operations and excellent customer service.

This is a fast-moving, challenging role offering exposure to a busy customer base and opportunities to drive service standards, cash handling accuracy, payroll records, and cross-department

Qualifications

• Experience supervising or managing a team in retail.
• Strong customer service focus and communication skills.
• Flexible and adaptable with ability to lead a 40+ person team.
• Knowledge of cash handling and loss prevention.
• Ability to train staff in procedures.

Responsibilities

• Managing a team of customer-focused individuals at reception and checkout areas.
• Engaging with customers to resolve issues and improve service.
• Liaising with other department Supervisors to monitor orders and deliveries.
• Maintaining payroll records and ensuring staff are trained in cash handling.
• Ensuring compliance with legal standards and company procedures.

Skills

Customer service

Team leadership

Communication

Cash handling

Retail experience

Job description

Booker Group, part of Tesco plc, is seeking a Duty Manager to lead a team of over 40 colleagues at our food wholesale operation. You will play a key role within the store's management team, stepping in as Duty Manager several times a week to ensure smooth operations and excellent customer service.

This is a fast-moving, challenging role offering exposure to a busy customer base and opportunities to drive service standards, cash handling accuracy, payroll records, and cross-department