Frontline Service Advisor Apprentice

DYW Tay Cities (Developing the Young Workforce); Dundee; On-site; GBP 14,000 - 21,000; Part time

Job summary

Norscot Truck & Van Dundee is offering an exciting Customer Service Apprenticeship in a busy dealership environment. You will train across several areas, assisting customers face to face and by phone while working closely with management to keep customers informed and satisfied.

During the program you will study Industry recognised qualifications, SCQF Level 6 Customer Service Apprenticeship Framework, and Core Skills in Maths & English, supported by regular visits from your advisor to monitor

Qualifications

• Minimum of National 4 in Maths and English.
• National 5 in Maths and English preferred.
• Willingness to train in Customer Service apprenticeship.

Responsibilities

• Deal with customers face to face and by telephone.
• Process and resolve customer service complaints.
• Support continuous improvement in customer service.

Skills

Customer service

Communication

Problem solving

Education

National 4 Maths

National 4 English

National 5 Maths/English (preferred)

Job description

Norscot Truck & Van Dundee is offering an exciting Customer Service Apprenticeship in a busy dealership environment. You will train across several areas, assisting customers face to face and by phone while working closely with management to keep customers informed and satisfied.

During the program you will study Industry recognised qualifications, SCQF Level 6 Customer Service Apprenticeship Framework, and Core Skills in Maths & English, supported by regular visits from your advisor to monitor