Service Administrator/Advisor Apprentice – Roche

Adams Morey, Ltd.; England; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

30 days holidays including 8 bank holidays

Company sick pay

Company pension

Career development with DAF Academy

Award-winning apprenticeship program

Employee Assistance Program

Cycle to work scheme

Discounts via My Staff shop

Free eye test vouchers

Free mortgage advice

Job summary

Adams Morey, Ltd. is seeking a Service Administrator/Advisor Apprentice at their Roche site. This apprenticeship offers hands-on experience in a dynamic automotive environment while developing key administrative and customer service skills.

The ideal candidate will have strong communication skills and a commitment to learning, working alongside experienced colleagues. You will assist in the smooth running of the service department and have the opportunity to gain recognized qualifications through Skillnet.

Qualifications

• Strong communication skills and a positive attitude.
• Good organisational abilities and willingness to learn.
• Able to work in a fast-paced environment.

Responsibilities

• Meeting customers to book their vehicles for service.
• Answering phones and taking bookings.
• Responding to internal and external emails.
• Using various software systems for data entry.
• Assisting with invoicing and paperwork.
• Liaising with technicians.

Skills

Communication skills

Organisational abilities

Customer service experience

Attention to detail

Motivated to learn

Education

GCSE Maths and English

Job description

A very exciting opportunity has arisen for aService Administrator/Advisor Apprenticeto join our team at our site in Roche.

This apprenticeship offers a fantastic chance to gain hands‑on experience within a busy and professional automotive environment while developing valuable customer service and administrative skills. You will work alongside experienced colleagues, learning how to support the smooth day‑to‑day running of the service department and provide excellent customer care.

As part of this role, you will also complete your apprenticeship training through Skillnet, gaining industry‑recognised qualifications and ongoing support throughout your learning journey. Skillnet will help you build the knowledge, confidence, and practical skills needed to succeed in the automotive industry and progress your career.

The successful candidate will have strong communication skills, a positive attitude, good organisational abilities, and a willingness to learn. This is an excellent opportunity for someone looking to begin a rewarding career within the motor trade while earning and learning at the same time.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Hours

Monday to Friday 8:00am to 5:00pm, i.e. 40 hours per week, 1 hour lunch (unpaid).

Key Responsibilities

• Meeting Customers booking their vehicles in for service.
• Answering phones and taking bookings or forward queries to colleagues.
• Responding to emails, both internal and external.
• Using a variety of software systems (data entry).
• Assisting with invoicing.
• Filling and scanning paperwork.
• Liaise with Technicians.

Ideally we are looking for

• GCSE Maths and English.
• Experience of providing excellent customer service.
• Organised and good attention to detail.
• Motivated to learn new skills.
• Ability to work in a fast‑paced environment.

In return we’ll offer

• 30 days holidays including 8 bank holidays
• Company sick pay, that increases with length of service up to 13 weeks
• Company pension with the option to salary sacrifice
• Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot
• Genuine career development and pathways with DAF Academy
• Award winning apprenticeship Program
• Employee Assistance Program
• Cycle to work scheme
• My Staff shop – access to hundreds of discounts
• Quarterly More Awards recognition scheme
• Free eye test vouchers for DSE users
• Free mortgage advice through a trusted partner
• Qualified mental health first aiders
• On‑site trainer for HGV and many other courses

Who we are

Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network.

Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.