Apprentice Service Advisor

DYW Tay Cities (Developing the Young Workforce); Dundee; On-site; GBP 14,000 - 21,000; Part time

Job summary

Norscot Truck & Van Dundee is offering an exciting Customer Service Apprenticeship in a busy dealership environment. You will train across several areas, assisting customers face to face and by phone while working closely with management to keep customers informed and satisfied.

During the program you will study Industry recognised qualifications, SCQF Level 6 Customer Service Apprenticeship Framework, and Core Skills in Maths & English, supported by regular visits from your advisor to monitor

Qualifications

• Minimum of National 4 in Maths and English.
• National 5 in Maths and English preferred.
• Willingness to train in Customer Service apprenticeship.

Responsibilities

• Deal with customers face to face and by telephone.
• Process and resolve customer service complaints.
• Support continuous improvement in customer service.

Skills

Customer service

Communication

Problem solving

Education

National 4 Maths

National 4 English

National 5 Maths/English (preferred)

Job description

Full details and apply here

Norscot Truck & Van Dundee

Job purpose

Working in an exciting and busy environment. The apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will work towards a SQF Level 6 Customer Service apprenticeship. Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department. The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. The apprentice’s role will include the following: Dealing with customers both face to face and by telephone To process and solve customer service complaints Look to promote continuous improvement in customer service

What will I learn?

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course. An apprentice’s training includes: Industry recognised standard qualification Core Skills in Maths & English (if required) SCQF Level 6 Customer Service Apprenticeship Framework

What qualifications or qualities are required?

The successful candidate will hold a minimum of National 4 grades in both Maths & English and ideally will already hold a National 5 A, B or C grade in both Maths & English