Band 3 Receptionist/Administrator - Zinnia

Birmingham and Solihull Mental Health NHS Foundation Trust; West Midlands; On-site; GBP 19,000 - 23,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a full-time Receptionist/Administrator to support the Zinnia Community Mental Health Team. You will be the first point of contact for patients, staff and visitors, presenting in a friendly and approachable manner.

Based at Zinnia, you may work across bases as needed. Duties include managing appointments, handling a busy telephone line, receiving mail, processing clinical letters and liaising with multidisciplinary colleagues

Qualifications

• Experience as receptionist/administrator.
• Ability to handle multiple admin tasks.
• Proven organisational and communication skills.

Responsibilities

• Monitor, record and book appointments.
• Manage a busy telephone line.
• Receive incoming mail and ensure timely action.
• Process clinical letters and other correspondence.
• Liaise with multidisciplinary team members to provide admin support.

Skills

Organisational skills

Administrative skills

Prioritisation

Confidentiality

Job description

An exciting opportunity has arisen for a full time experienced Receptionist/Administrator to work within the Zinnia Community Mental Health Team.

Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.

As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.

Zinnia - will be the primary base, you will be expected to work in any base across the locality depending on service need.

The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.

You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies.

It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills, have the ability to prioritise their workload and work under pressure in a busy environment and can process enquiries in a confidential and timely manner.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Zinnia - will be the primary base, you will be expected to work in any base across the locality depending on service need.

For further details / informal visits contact: Name: Julie Barrett Job title: East Hub Admin Lead Email address: [e-mail] Telephone number: 07426726531