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Birmingham and Solihull Mental Health NHS Foundation Trust; Cam; Sur place; GBP 21 000 - 23 000; Plein temps

Résumé du poste

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a full-time Receptionist/Administrator to join the Zinnia Community Mental Health Team. You will be the first point of contact for patients, staff and visitors, and you will provide efficient administrative support to the Hub in a busy, friendly environment.

The role covers appointment monitoring, booking, managing a busy telephone line, processing clinical letters and correspondence, and liaising with multi-disciplinary

Qualifications

• Proven ability to perform reception and administrative duties in a healthcare setting.
• Ability to monitor, record and book appointments.
• Manage a busy telephone line and incoming mail.
• Process clinical letters and other correspondence accurately.
• Liaise with multi-disciplinary team members, GPs, social workers and other agencies.

Responsabilités

• Provide first point of contact for patients, staff and visitors.
• Coordinate and prioritise administrative tasks in a busy hub.
• Support colleagues with across-team administrative duties.
• Maintain confidentiality and timely handling of enquiries.

Connaissances

Administrative skills

Telephone handling

Organisational skills

Communication

Team liaison

Description du poste

Band 3 Receptionist/Administrator - Zinnia

Company:

Company: Birmingham and Solihull Mental Health NHS Foundation Trust

A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.

An exciting opportunity has arisen for a full time experienced Receptionist/Administrator to work within the Zinnia Community Mental Health Team.

Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.

As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.

Zinnia -will be the primary base, you will be expected to work in any base across the locality depending on service need.

The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.

You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies.

It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills, have the ability to prioritise their workload and work under pressure in a busy environment and can process enquiries in a confidential and timely manner.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Zinnia -will be the primary base, you will be expected to work in any base across the locality depending on service need.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

This advert closes on Monday 26 Oct 2026

Birmingham and Solihull Mental Health NHS Foundation Trust

Birmingham and Solihull Mental Health NHS Foundation Trust

Birmingham and Solihull Mental Health NHS Foundation Trust