Frontline Patient Services Admin Assistant

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; Presencial; GBP 21.000 - 29.000; Jornada completa

Descripción de la vacante

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Admin Assistant to join the Private & International Healthcare Services Team in a full-time role. You will provide administrative and virtual reception support to patients, consultants and insurers, ensuring a professional and welcoming service.

You will triage emails, handle enquiries by phone and email, manage data entry, and support patient journey tasks.

Formación

• Friendly, professional and approachable
• Good organisational skills and attention to detail
• Ability to communicate effectively with a range of people
• Willingness to learn and follow established processes

Responsabilidades

• Provide high standard administration and reception duties to support the service
• Input data into the service's information systems
• Create, scan, file and post patients' documentation as required
• Manage the service's dedicated email inbox and respond to queries
• Answer telephone calls and provide initial customer service per protocols
• Support end-to-end customer service in line with established protocols
• Work as a team member contributing to departmental objectives
• Abide by Trust policies and procedures

Conocimientos

Customer service

Organisational skills

Communication

Teamwork

Confidentiality

Herramientas

Microsoft Office

Descripción del empleo

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Admin Assistant to join the Private & International Healthcare Services Team in a full-time role. You will provide administrative and virtual reception support to patients, consultants and insurers, ensuring a professional and welcoming service.

You will triage emails, handle enquiries by phone and email, manage data entry, and support patient journey tasks.