Dermatology Clinic Administrator - Patient Scheduling

Newcastle Hospitals; Newcastle upon Tyne; Remote; GBP 21,000 - 25,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a Clinical Administrator to provide comprehensive administrative support to the Dermatology Department. You will handle patient queries by phone, manage clinic letters and referrals, and assist with appointment scheduling, post distribution, and department coordination.

Experience in NHS administration is preferred, but full training will be provided.

Qualifications

• Level 3 qualification in administration or equivalent/relevant experience
• English qualification at Level 2 (GCSE 9-4 / A*-C or Functional/Key Skills Level 2)
• Maths qualification at Level 1 (GCSE 3-2 or D-F or Functional/Key Skills Level 1)

Responsibilities

• Talk to patients by telephone and handle queries efficiently.
• Obtain information for patient queries and call them back.
• Keep dictation up-to-date for clinic letters, referrals and other correspondence.
• Open and distribute post for the clinical team.
• Arrange ad hoc appointments and clinic builds.
• Chase results and check appointments in other departments as requested.
• Work with other departments to ensure smooth day-to-day running of the department.
• Perform ad hoc duties as requested by the clinical team.

Skills

IT Skills

Word processing

Time management

Confidentiality

Education

Level 3 administration qualification

English Level 2 qualification

Maths Level 1 qualification

Tools

NHS Systems eRecord

System One

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a Clinical Administrator to provide comprehensive administrative support to the Dermatology Department. You will handle patient queries by phone, manage clinic letters and referrals, and assist with appointment scheduling, post distribution, and department coordination.

Experience in NHS administration is preferred, but full training will be provided.