Admin Assistant | The Newcastle upon Tyne Hospitals NHS Foundation Trust

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; Presencial; GBP 21.000 - 29.000; Jornada completa

Descripción de la vacante

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Admin Assistant to join the Private & International Healthcare Services Team in a full-time role. You will provide administrative and virtual reception support to patients, consultants and insurers, ensuring a professional and welcoming service.

You will triage emails, handle enquiries by phone and email, manage data entry, and support patient journey tasks.

Formación

• Friendly, professional and approachable
• Good organisational skills and attention to detail
• Ability to communicate effectively with a range of people
• Willingness to learn and follow established processes

Responsabilidades

• Provide high standard administration and reception duties to support the service
• Input data into the service's information systems
• Create, scan, file and post patients' documentation as required
• Manage the service's dedicated email inbox and respond to queries
• Answer telephone calls and provide initial customer service per protocols
• Support end-to-end customer service in line with established protocols
• Work as a team member contributing to departmental objectives
• Abide by Trust policies and procedures

Conocimientos

Customer service

Organisational skills

Communication

Teamwork

Confidentiality

Herramientas

Microsoft Office

Descripción del empleo

Admin Assistant | The Newcastle upon Tyne Hospitals NHS Foundation Trust

Company:

Company: The Newcastle upon Tyne Hospitals NHS Foundation Trust

Salary: £25,272 per annum

Hours: Full-time

Location: 317 02 Royal Victoria Infirmary, NE1 4LP

Job type: Permanent

Are you friendly, organised and passionate about providing excellent customer service? Would you like to be part of a team that helps patients access healthcare services at Newcastle Hospitals?

We have an exciting opportunity for an enthusiastic Administrative Assistant to join our Private & International Healthcare Services Team.

This role offers the chance to be part of a busy and growing service that supports private and international patients throughout their healthcare journey. Working alongside experienced colleagues, you will provide administrative and 'virtual' reception support to help ensure patients, consultants, insurers and other customers receive a professional and welcoming service.

As a key member of the team, you will help with day-to-day administration, respond to enquiries and support the smooth running of the service. This is an excellent opportunity for someone looking to develop their administrative skills within a supportive team environment.

Why Join Us?

• Be part of a welcoming and supportive team.
• Gain valuable experience within a unique and growing healthcare service.
• Develop your administrative and customer service skills.
• Play an important role in supporting patients and colleagues.
• Contribute to delivering an excellent experience for patients accessing Newcastle Hospitals' Private & International Healthcare Services.

Your responsibilities will include:

• Managing and triaging the team's shared email inbox.
• Responding to enquiries received by telephone and email.
• Providing 'virtual' reception and administrative support to the service.
• Supporting patient administration activities, including data entry and document management.
• Assisting with the patient journey and helping to provide a positive patient experience.
• Supporting the team with a range of administrative tasks as required.

We are looking for someone who:

• Is friendly, professional and approachable.
• Takes pride in delivering excellent customer service.
• Has good organisational skills and attention to detail.
• Has a good working knowledge of Microsoft Office applications (Excel, Word and Outlook).
• Can communicate effectively with a range of people.
• Is able to work as part of a team and follow established processes.
• Can manage their workload in a busy environment.
• Understands the importance of confidentiality and professionalism.
• Has a positive attitude and willingness to learn new skills.

If you are motivated, customer-focused and enjoy helping others, we'd love to hear from you.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

• Provide a high standard of administration and reception duties to support the effective and efficient delivery of the service.
• Input data into the service’s information systems as required.
• Provide support in the creation, scanning, filing and posting of patients’ documentation, as required.
• Manage the service’s dedicated email inbox responding to queries, where required, and escalating in line with protocols.
• Answer telephone calls and provide initial customer service in line with protocols.
• Support end to end customer service in line with protocols.
• Work effectively as a member of the team contributing to the departmental objectives
• To abide by Trust policies and procedures

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

This advert closes on Sunday 15 Nov 2026

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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