Frontline Operations Support Administrator

Go Traffic Management Limited; Bristol; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Network Plus is seeking a Technical Administrator for the Bristol Water department, based at Bristol Water HQ. The role supports the Operations Support team by coordinating communications with internal and external customers and managing business and client databases.

Key duties include front-line telephone service, liaison with supervisors and subcontractors, timely entry of information into works management systems, and the preparation of daily/weekly reports to meet service levels.

Qualifications

• Previous experience in an administrative role.
• Proficient IT skills in Microsoft Office.
• Ability to prioritise workload and work to tight deadlines.
• Exceptional attention to detail.

Responsibilities

• Provide a front-line telephone service to both internal and external customers.
• Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner.
• Ensure that all the client and operational requirements are met in a professional and efficient manner.
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
• Ensure the collation, co-ordination and distribution of the operational job pack.
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
• Ensure that safety issues are reported in line with Company procedures.]
• We are unable to confirm more items from the HTML beyond these lines.

Skills

Administrative experience

Prioritisation

Attention to detail

Customer service

Tools

Microsoft Office

Job description

Network Plus is seeking a Technical Administrator for the Bristol Water department, based at Bristol Water HQ. The role supports the Operations Support team by coordinating communications with internal and external customers and managing business and client databases.

Key duties include front-line telephone service, liaison with supervisors and subcontractors, timely entry of information into works management systems, and the preparation of daily/weekly reports to meet service levels.