Frontline Operations & Client Admin Specialist

Network Plus group; West of England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus is recruiting an Utilities Administrator to support the Operations Support team at Bristol Water HQ. You will coordinate work with internal and external customers and manage the client database systems.

Key duties include handling front-line telephone service, coordinating with supervisors and sub-contractors, maintaining accurate input in works management systems, and generating reports to meet service levels.

Qualifications

• Previous experience in an administrative role.
• Proficient IT skills in Microsoft Office.
• Ability to prioritise workload and meet deadlines.
• Excellent attention to detail.

Responsibilities

• Provide a front-line telephone service to internal and external customers.
• Liaise with Supervisors and sub-contract teams to ensure programmes are delivered and client/operational requirements met.
• Ensure that all client and operational requirements are met in a professional and efficient manner.
• Maintain timely input and uploading of information into the works management systems.
• Ensure the highest level of customer service is achieved and service levels are met.
• Collate, coordinate and distribute the operational job pack.
• Provide daily and weekly reports and monitor service levels.
• Contribute solutions and adapt to changes within the team.
• Report safety issues in line with Company procedures.

Skills

Customer service

Attention to detail

Prioritisation

Tools

Microsoft Office

Works management systems

Job description

Network Plus is recruiting an Utilities Administrator to support the Operations Support team at Bristol Water HQ. You will coordinate work with internal and external customers and manage the client database systems.

Key duties include handling front-line telephone service, coordinating with supervisors and sub-contractors, maintaining accurate input in works management systems, and generating reports to meet service levels.