Technical Administrator

Network Plus group; West of England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus is recruiting an Utilities Administrator to support the Operations Support team at Bristol Water HQ. You will coordinate work with internal and external customers and manage the client database systems.

Key duties include handling front-line telephone service, coordinating with supervisors and sub-contractors, maintaining accurate input in works management systems, and generating reports to meet service levels.

Qualifications

• Previous experience in an administrative role.
• Proficient IT skills in Microsoft Office.
• Ability to prioritise workload and meet deadlines.
• Excellent attention to detail.

Responsibilities

• Provide a front-line telephone service to internal and external customers.
• Liaise with Supervisors and sub-contract teams to ensure programmes are delivered and client/operational requirements met.
• Ensure that all client and operational requirements are met in a professional and efficient manner.
• Maintain timely input and uploading of information into the works management systems.
• Ensure the highest level of customer service is achieved and service levels are met.
• Collate, coordinate and distribute the operational job pack.
• Provide daily and weekly reports and monitor service levels.
• Contribute solutions and adapt to changes within the team.
• Report safety issues in line with Company procedures.

Skills

Customer service

Attention to detail

Prioritisation

Tools

Microsoft Office

Works management systems

Job description

Description

As Utilities Administrator, you will provide support to the Operations Support team to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.

Department

Bristol Water

Location

Bristol Water HQ

Compensation

£28,000 / year

Key Responsibilities

We are looking for someone to:

• Provide a front-line telephone service to both internal and external customers
• Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure the collation, co-ordination and distribution of the operational job pack
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Skills, Knowledge & Expertise

• Previous experience in an administrative role
• Proficient IT skills in Microsoft Office
• Ability to prioritise workload and work to tight deadlines
• Exceptional attention to detail

Job Benefits

• We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.