Network Quality Assurance Technician

Bristol Water plc; Bath; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

From 23 days annual leave

Pension scheme

Life assurance

Cycle to work

Free on-site parking

Volunteer day

Retail discounts

Job summary

Bristol Water plc is seeking a Network Quality Assurance Technician to help ensure the integrity of our water network and compliance with safety, quality and regulatory standards. You will inspect and report on work by delivery partners across mains, services and reinstatement, support risk assessments and incident reporting, and work with authorities to maintain high network reliability.

Join a multi-skilled team and help us protect customers and communities while supporting cost efficiency and

Qualifications

• Experience working on water network contracts and a strong understanding of safe working practices.
• Strong written and verbal communication skills and customer-focused approach.
• NRSWA Supervisor, EUSR Water Hygiene and Utility SHEA qualifications.
• Good IT skills and experience with mobile working technology.

Responsibilities

• Inspecting, monitoring and reporting on work completed by our delivery partners.
• Ensuring work meets quality, health and safety, environmental, street works and traffic management standards.
• Identifying workmanship or compliance issues and supporting their resolution.
• Ensuring works comply with NRSWA requirements and permitting requirements.
• Supporting SHEQ incident reporting and risk assessments.
• Carrying out risk assessments and implementing control measures.
• Supporting customer enquiries and complaints to achieve prompt resolutions.
• Undertaking mains isolations for planned programmes and unplanned events.
• Working with local authorities and stakeholders to build relationships.
• Participating in the 24/7 standby rota as part of a multi-skilled team.

Skills

Communication

Customer focus

IT skills

Commercial awareness

External contacts

Traffic management

Risk assessment

Education

SSSTS / Temporary works advantageous

Job description

We're looking for a Network Quality Assurance Technician to help ensure work carried out across Bristol Water's network meets the high standards expected by our customers, communities and stakeholders.

You'll work closely with our delivery partners, inspecting and monitoring activity across repair and maintenance, new mains and services, renovations, metering and reinstatement. You'll play an important role in maintaining safety, quality and compliance, while helping protect the integrity of our water network.

What you'll be doing

• Inspecting, monitoring and reporting on work completed by our delivery partners.
• Ensuring work meets required quality, health and safety, environmental, street works and traffic management standards.
• Identifying workmanship or compliance issues and supporting their resolution.
• Ensuring works comply with NRSWA requirements and permitting requirements.
• Supporting the reporting of SHEQ incidents, accidents, near misses and service strikes.
• Carrying out risk assessments and ensuring appropriate control measures are in place.
• Supporting customer enquiries and complaints to achieve prompt and satisfactory resolutions.
• Undertaking mains isolations for planned programmes and unplanned events.
• Working with local authorities and other stakeholders to build effective relationships.
• Supporting the assessment of delivery partner costs, service levels and quality.
• Participating in the 24/7 operational standby rota as part of a multi-skilled team.

You'll be organised, practical and comfortable working independently, with experience of working on water network contracts and a strong understanding of safe working practices.

You’ll also bring

• Strong written and verbal communication skills.
• A customer-focused approach.
• Good IT skills and experience using mobile working technology.
• Commercial awareness.
• Experience working with external contacts and third parties.
• An understanding of planning activities and traffic management.The ability to analyse information and carry out risk assessments.
• NRSWA Supervisor, EUSR Water Hygiene and Utility SHEA qualifications.

At Bristol Water, we've been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.

We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Experience or qualifications in SSSTS, temporary works or deep excavations would be advantageous.

What we offer

• From 23 days' annual leave, excluding bank holidays, rising with length of service
• Holiday buy & sell scheme
• Competitive pension scheme, including company contribution matching and flexible contribution options
• Life assurance
• Group income protection
• Competitive family leave, including maternity, paternity, adoption and shared parental leave
• Free flu vaccination
• Employee Assistance Programme, providing 24/7 support for mental health, financial wellbeing and more
• Free on-site parking at our Bristol headquarters
• Cycle to work scheme
• Car share scheme
• Give as You Earn scheme
• Volunteering day
• Retail discounts

Closing Date: 23rd October

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

• Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
• Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
• Be the Future - Embrace change. Drive Progress. Own the challenge.

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