Frontline Library & Information Assistant — Flexible & Remote

Norfolk County Council; Norwich; On-site; GBP 8,000 - 8,100; Part time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working: flexi-time, part‑and

Norfolk Rewards discounts

Job summary

Norfolk County Council is seeking a Library & Information Assistant to support reading, learning and digital inclusion across Earlham, West Earlham and Tuckswood Libraries. This frontline role focuses on excellent customer service and signposting to Council and community support.

You will work Thursday and Saturday, 10:00–16:00, in a safe, welcoming library environment, including lone-working periods, with opportunities to promote services and engage with the community.

Qualifications

• Frontline role supporting reading, learning, digital inclusion and access to information.
• First point of contact; excellent customer service to identify information needs.
• Safeguarding and safety awareness for library environments.

Responsibilities

• Customer support: Welcome all users and help customers access resources and services.
• Activity delivery: Support programmes promoting reading, literacy, learning, health and wellbeing.
• Digital assistance: Help customers use online Council services and Open Library technology.
• Safeguarding & safety: Maintain a safe environment and follow safeguarding procedures.
• Managing behaviour: De-escalate issues and maintain a positive customer experience.
• Lone working: Work independently on site during opening hours.
• Building responsibility: Open/close duties and ensure security and safety.
• Volunteer support: Organise and supervise volunteers.
• Service promotion: Promote engagement with library services.
• Performance contribution: Support local targets for issues, visits, activities and income.

Skills

Customer service

Communication

Digital literacy

Job description

Norfolk County Council is seeking a Library & Information Assistant to support reading, learning and digital inclusion across Earlham, West Earlham and Tuckswood Libraries. This frontline role focuses on excellent customer service and signposting to Council and community support.

You will work Thursday and Saturday, 10:00–16:00, in a safe, welcoming library environment, including lone-working periods, with opportunities to promote services and engage with the community.