Library and Information Assistant - Cluster (11199)

Norfolk County Council; Norwich; Presencial; GBP 8000 - 8100; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working: flexi-time, part‑and

Norfolk Rewards discounts

Resumo da oferta

Norfolk County Council is seeking a Library & Information Assistant to support reading, learning and digital inclusion across Earlham, West Earlham and Tuckswood Libraries. This frontline role focuses on excellent customer service and signposting to Council and community support.

You will work Thursday and Saturday, 10:00–16:00, in a safe, welcoming library environment, including lone-working periods, with opportunities to promote services and engage with the community.

Qualificações

• Frontline role supporting reading, learning, digital inclusion and access to information.
• First point of contact; excellent customer service to identify information needs.
• Safeguarding and safety awareness for library environments.

Responsabilidades

• Customer support: Welcome all users and help customers access resources and services.
• Activity delivery: Support programmes promoting reading, literacy, learning, health and wellbeing.
• Digital assistance: Help customers use online Council services and Open Library technology.
• Safeguarding & safety: Maintain a safe environment and follow safeguarding procedures.
• Managing behaviour: De-escalate issues and maintain a positive customer experience.
• Lone working: Work independently on site during opening hours.
• Building responsibility: Open/close duties and ensure security and safety.
• Volunteer support: Organise and supervise volunteers.
• Service promotion: Promote engagement with library services.
• Performance contribution: Support local targets for issues, visits, activities and income.

Conhecimentos

Customer service

Communication

Digital literacy

Descrição da oferta de emprego

Job Description

Library and Information Assistant | 11199 | Permanent Contract | 11 hours per week | £7,981 to £8,108 per annum | (Grade D) | Earlham, West Earlham and Tuckswood Libraries

Norfolk County Council is seeking a committed and customer-focused Library & Information Assistant to join our Library & Information Service. This is a varied and rewarding frontline role supporting reading, learning, digital inclusion and access to information across our local communities.

As the first point of contact in the library, you will provide excellent customer service working with people of all ages and backgrounds. You will be an excellent communicator with strong listening skills to help customers identify their information and learning needs, and signpost them to appropriate Council and community support. You will also contribute to a safe, welcoming and well‑managed library environment, including periods of lone working.

No two days are the same. You may be helping a customer access an online service, supporting someone to develop their digital skills, delivering an activity for families, assisting visitors to find information or promoting library services within the community.

The working hours for this role are Thursdays and Saturdays 10-00 to 16:00.

Key Responsibilities

• Customer support: Welcome all users, respond to enquiries and help customers access resources, information and services.
• Activity delivery: Support and deliver programmes that promote reading, literacy, learning, health and wellbeing.
• Digital assistance: Help customers use online Council services, self‑service systems and Open Library technology.
• Safeguarding & safety: Maintain a safe environment, follow safeguarding procedures, manage low‑level anti‑social behaviour, and support health & safety compliance.
• Managing behaviour: Confidently manage challenging behaviour and difficult customer interactions, using effective communication, active listening, and de‑escalation techniques to resolve issues professionally and maintain a positive customer experience.
• Lone working: Work independently as the sole staff member on site during certain opening hours, taking full responsibility for the safe operation of the library while it is open to the public.
• Building responsibility: Carry out opening and closing duties, including periods of lone working, ensuring the building is secure, operationally ready, and compliant with health and safety procedures at all times.
• Volunteer support: Assist with organising, coaching and supervising volunteers.
• Service promotion: Contribute to social media activity and promote engagement with library services.
• Performance contribution: Support local targets for issues, visits, activities and income generation.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part time, remote and hybrid working - dependant on your job role and business need.
• Financial benefits such as:
  • 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

Redeployment closing date: 22 October 2026 23:59

All other applicants closing date: 5 November 2026 23:59

About Us

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.