Frontline Library Assistant: Guide Students' Digital Skills

University of the West of Scotland; Paisley; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

24 days of annual leave, plus public/6

Birthday leave

Pension scheme

Flexible working pattern

Employee discount scheme

Fitness facilities

Health and wellbeing resources

Professional development opportunities

Job summary

University of the West of Scotland is recruiting a Library Assistant to join the Paisley campus library team. The role focuses on helping students and staff access resources, developing their digital skills, and guiding users through online and print materials.

You will support day-to-day library operations, contribute to the lifecycle of resources, and provide tours and induction for new users. A customer-service background and strong communication are essential.

Qualifications

• HNC or equivalent level of work experience.
• Experience in a customer service environment or technical service relevant to responsibilities.
• Ability and willingness to learn new procedures and systems quickly.
• Excellent oral and written communication skills.
• Awareness of equality, diversity and inclusion guidelines and policies.

Responsibilities

• Assist students and lecturers to access library resources in online and print formats.
• Support the day-to-day operation of Paisley campus library and participate in the lifecycle of resources.
• Provide in-person and virtual support to library users, including remote assistance for other campuses.
• Deliver library tours and induction support for new users and carry out administrative tasks.
• Maintain a positive learning environment and support staff with engagement and promotion activities.

Skills

Customer service experience

Willingness to learn quickly

Excellent communication skills

Equality and diversity awareness

Education

HNC or equivalent level of work experience

Job description

University of the West of Scotland is recruiting a Library Assistant to join the Paisley campus library team. The role focuses on helping students and staff access resources, developing their digital skills, and guiding users through online and print materials.

You will support day-to-day library operations, contribute to the lifecycle of resources, and provide tours and induction for new users. A customer-service background and strong communication are essential.