Frontline IT Support Engineer – London, Training & Benefits

Lester Aldridge; City Of London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

22 days holiday plus bank holidays

Pension scheme

Flexible benefits

Training and development

Tech-driven environment

Job summary

Lester Aldridge is seeking a proactive 1st Line Support Engineer to join the IT team in London. You will be the frontline for IT support, helping Partners and staff resolve hardware, software, and service issues with a professional and customer-focused approach.

You will configure devices, support Microsoft 365 and Azure, manage incidents, and contribute to IT security and service improvements within an ITIL framework.

Qualifications

• Experience delivering frontline IT support in an service environment.
• Solid knowledge of desktop support, Windows 10, and related hardware.
• Experience with Microsoft Server environments (2016+).
• Familiarity with AD, GPO, DHCP, DNS, and system administration.
• Experience supporting Microsoft 365, Azure, and Office apps.
• Knowledge of virtualization technologies such as VMware.
• Awareness of IT security, change management, and ITIL practices.
• Excellent customer service and communication skills.
• Strong problem-solving and troubleshooting abilities.
• Organised, time-efficient, and collaborative team player.

Responsibilities

• Provide responsive 1st line IT support to Partners and staff.
• Troubleshoot hardware, software, and configuration issues.
• Set up and maintain laptops, desktops, and peripherals.
• Support mobile devices and manage incidents per SLAs.
• Log incidents accurately and drive to resolution.
• Monitor networks and hosting systems to prevent issues.
• Assist IT improvement projects and IT change processes.
• Advise users on IT products and best practices.
• Promote information security in coordination with leadership.

Skills

Windows 10

Desktop support

Microsoft 365

Azure

Active Directory

VMware

ITIL

Customer service

Communication

Tools

Office 365 Admin

VMware

Job description

Lester Aldridge is seeking a proactive 1st Line Support Engineer to join the IT team in London. You will be the frontline for IT support, helping Partners and staff resolve hardware, software, and service issues with a professional and customer-focused approach.

You will configure devices, support Microsoft 365 and Azure, manage incidents, and contribute to IT security and service improvements within an ITIL framework.