Central London 1st Line IT Support Engineer – Growth & Training

MSP Talent Bridge Ltd; Greater London; Sur place; GBP 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Retail discounts

Cycle scheme

Company events

Résumé du poste

MSP Talent Bridge Ltd. is seeking a proactive 1st Line Support Engineer for its central London service desk. You will be the first point of contact for clients, providing reliable IT assistance and ensuring systems stay up and productive.

You'll diagnose common issues, document actions, and escalate complex problems while maintaining strong customer service. Training is provided, with opportunities for career development in a dynamic MSP environment.

Qualifications

• Experience in a 1st line or similar IT support role, ideally within an MSP environment.
• Familiarity with remote support tools and ticketing systems.
• Strong communication skills and a customer service background.

Responsabilités

• Diagnose and resolve basic HW, software, network, and user account issues.
• Escalate complex issues to 2nd/3rd line as needed.
• Keep users informed with clear progress updates.
• Log and manage tickets in the service management system with accurate records.
• Monitor systems and carry out routine repairs, upgrades, and installations.
• Set up and configure new devices, user accounts, and software applications.
• Act as first point of contact for customers, in person and remotely, logging and resolving calls.
• Follow ITIL best practice and contribute to continuous improvement.

Connaissances

Microsoft 365

Windows

Active Directory

Azure AD

Microsoft apps

Networking basics

Remote support tools

Ticketing systems

Customer service

Description du poste

MSP Talent Bridge Ltd. is seeking a proactive 1st Line Support Engineer for its central London service desk. You will be the first point of contact for clients, providing reliable IT assistance and ensuring systems stay up and productive.

You'll diagnose common issues, document actions, and escalate complex problems while maintaining strong customer service. Training is provided, with opportunities for career development in a dynamic MSP environment.