Frontline IT Support Engineer – Flexible Hours, London

Berenberg Green Energy Debt

Greater London

Hybrid

GBP 35,000 - 48,000

Full time

5 days ago

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Benefits offered by this job

Private pension plan

Private Health Insurance

30 day holiday

Life Insurance

Job summary

Berenberg is seeking an IT Support Engineer in London to diagnose and resolve hardware and software issues across onsite and remote desksides. You will support a wide range of technologies and collaborate with business units within our Innovation & Technology division.

The ideal candidate has strong experience with Citrix XenApp, Windows OS, Office365, Intune, and finance systems like Fidessa and Bloomberg, plus basic networking knowledge. On-site work is emphasized with occasional travel.

Qualifications

Experience diagnosing hardware/software to technical fixes via multiple channels (phone, remote, on-site).
Proven familiarity with Citrix XenApp, Windows OS, Office365, Intune, telephony and finance apps (Fidessa, Bloomberg).
Knowledge of LAN/WAN/WiFi networks and basic IT project participation.

Responsibilities

Provide internal IT workplace support across onsite, phone, remote channels.
Resolve incidents and requests and document solutions in ServiceNow or similar system.
Assist with upgrades, fixes and IT projects, including mobile device migrations.