Frontline IT Support Analyst - Windows & Office 365

Breedon Group; Lockington; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Contributory Company Pension Scheme

25 days annual leave

Holiday Purchase Scheme

Digital GP Scheme

Volunteer Scheme

Share Saver Scheme

Life Assurance Scheme

Enhanced Parental Schemes

Employee Assistance Programme

Discounts via benefits platform

Learning opportunities & career paths

Job summary

Breedon Group plc is a leading construction materials group in Great Britain, Ireland, and the USA, committed to safety and sustainability. The First Line Service Desk Analyst role will provide user IT support across multiple locations, handling requests by phone, email and chat, and ensuring quick issue resolution.

You will diagnose hardware, software, and network issues, escalate complex cases, and maintain knowledge of IT systems and policies.

Qualifications

• Proven experience in a similar role providing technical support in a corporate environment.
• Strong knowledge of Microsoft Windows operating systems and Office 365 suite.
• Familiarity with common business applications and collaboration tools.

Responsibilities

• Provide first-line technical support to Breedon Group employees via phone, email, and chat.
• Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation.
• Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution.
• Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures.
• Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience.
• Collaborate with other members of the IT support team to share knowledge, best practices, and solutions.
• Maintain up-to-date knowledge of Breedon Group's IT systems, applications, and policies.
• Adhere to company standards for data security, confidentiality, and compliance with relevant regulations.

Skills

Windows OS

Office 365

Customer service

Communication

Problem solving

Education

CompTIA A+

MCDSP Certification

Tools

Ticketing system

Office 365

Job description

Breedon Group plc is a leading construction materials group in Great Britain, Ireland, and the USA, committed to safety and sustainability. The First Line Service Desk Analyst role will provide user IT support across multiple locations, handling requests by phone, email and chat, and ensuring quick issue resolution.

You will diagnose hardware, software, and network issues, escalate complex cases, and maintain knowledge of IT systems and policies.