First‑Line IT Service Desk Analyst – Windows & Office 365

Breedon Group; East Midlands; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Contributory Company Pension Scheme

25 days annual leave

Holiday Purchase Scheme

Digital GP Scheme

Volunteer Scheme

Share Saver Scheme

Company Life Assurance Scheme

Enhanced Maternity, Adoption & Pater­n

Employee Assistance Programme

Employee Discounts

Job summary

Breedon Group is seeking an IT Service Desk Analyst to provide first-line support for employees based across locations. You will handle requests via phone, email and chat, log issues in the ticketing system, and ensure timely resolution while maintaining data security and quality service.

Based in Lockington, Derbyshire, the role requires strong communication and technical skills, with opportunities to grow within a dedicated IT team and benefit from Breedon’s pension, holidays, and wellbeing

Qualifications

• Experience providing technical support in a corporate environment.
• Strong knowledge of Windows OS and Office 365.
• Excellent communication and ability to explain technical concepts to non-technical users.
• Certs (e.g., CompTIA A+, MCDST) are advantageous but not required.

Responsibilities

• Provide first-line technical support via phone, email, and chat.
• Log requests in the ticketing system and document resolutions.
• Diagnose and troubleshoot hardware, software, and network issues.
• Escalate complex problems to appropriate teams.
• Follow up to ensure issues are resolved and share preventive guidance.
• Collaborate with IT support to share knowledge.
• Maintain up-to-date knowledge of Breedon IT systems and policies.
• Adhere to data security and compliance standards.

Skills

Windows OS

Office 365

Customer support

Communication

Problem solving

Multitasking

Education

CompTIA A+ (or equivalent)

Tools

Ticketing system

Remote support tools

Job description

Breedon Group is seeking an IT Service Desk Analyst to provide first-line support for employees based across locations. You will handle requests via phone, email and chat, log issues in the ticketing system, and ensure timely resolution while maintaining data security and quality service.

Based in Lockington, Derbyshire, the role requires strong communication and technical skills, with opportunities to grow within a dedicated IT team and benefit from Breedon’s pension, holidays, and wellbeing