First-Line IT Support Specialist

Balfour Beatty plc; Newcastle upon Tyne; Híbrido; GBP 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Smart working up to 40% remote where/°

25 days annual leave (pro rata)

Family friendly policies including 28+

Pension and share incentive plan

Volunteering leave and recognition

Resumo da oferta

Balfour Beatty plc is seeking a motivated 1st Line Service Desk Analyst based in Longbenton, Newcastle Upon Tyne, to be the first contact for IT enquiries and deliver a reliable support service.

You will log and triage incidents, provide basic guidance on IT systems, support Windows 10/11 and Microsoft 365, maintain the knowledge base, and collaborate with the IT team while passing BPSS checks as required.

Qualificações

• Experience in a Service Desk, IT support or customer support environment.
• Experience using ITSM tools such as BMC Helix or ServiceNow.
• BPSS check required for role.
• Strong verbal and written communication skills.
• Good understanding of Windows 10/11 and Microsoft 365 applications.

Responsabilidades

• Provide first-line IT support for hardware, software, applications and network-related queries.
• Log, prioritise and manage incidents and service requests via multiple channels.
• Investigate and troubleshoot issues, escalating to 2nd/3rd line when needed.
• Deliver high standards of customer service and keep users informed during resolution.
• Maintain and update the IT knowledge base.
• Provide users with basic guidance and training on IT systems and applications.
• Maintain clear records of incidents, service requests and resolutions.
• Collaborate with IT colleagues to provide a consistent support service.

Conhecimentos

First-line IT support

Incident handling

Customer service

BPSS check

Windows 10/11 & MS 365

MS Teams & Office apps

Communication skills

Problem solving

Ferramentas

BMC Helix

ServiceNow

Descrição da oferta de emprego

Balfour Beatty plc is seeking a motivated 1st Line Service Desk Analyst based in Longbenton, Newcastle Upon Tyne, to be the first contact for IT enquiries and deliver a reliable support service.

You will log and triage incidents, provide basic guidance on IT systems, support Windows 10/11 and Microsoft 365, maintain the knowledge base, and collaborate with the IT team while passing BPSS checks as required.