Frontline IT Support Specialist - 3/3 Shift

nGeneration; Tipton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT service provider in the UK is seeking a Service Desk Analyst to join their Support Desk team. In this role, you will be the first point of contact for customers, providing friendly assistance and effectively diagnosing IT issues. The ideal candidate will possess a strong background in IT support, be comfortable with network and database structures, and ideally have experience in the hospitality or retail industries. This position offers a blend of training opportunities and work-life balance benefits.

Benefits

Training opportunities

19.6 days annual leave

Company events and team-building activities

Qualifications

• 1 year of IT Support experience is preferred.
• Understanding of hospitality and retail EPoS systems is a plus.
• Experience in a customer-facing role is ideal.

Responsibilities

• Provide friendly and effective IT support to customers.
• Log incidents and service requests accurately.
• Keep customers updated on their IT issues.

Skills

Customer service

IT troubleshooting

Network understanding

Windows desktop support

Job description

A leading IT service provider in the UK is seeking a Service Desk Analyst to join their Support Desk team. In this role, you will be the first point of contact for customers, providing friendly assistance and effectively diagnosing IT issues. The ideal candidate will possess a strong background in IT support, be comfortable with network and database structures, and ideally have experience in the hospitality or retail industries. This position offers a blend of training opportunities and work-life balance benefits.