Frontline Housing Support & Independence Coach

Honeycomb Group; Stoke-on-Trent; On-site; GBP 22,000 - 29,000; Full time

Job summary

Honeycomb Group in Stoke-on-Trent is seeking a Duty Practitioner to support people living in our managed accommodation schemes. You will be a key point of contact to help customers settle in, build skills and confidence, sustain tenancy and access needed support.

You’ll work on a varied caseload, develop tailored plans, connect with partner agencies, and help people achieve independent living and wellbeing.

Qualifications

• Educated to GCSE level with Maths and English.
• Experience in front-line support in busy service environments.
• Experience of multi-agency working and supported housing.
• Excellent communication with customers and partners.
• Calm, organised and able to manage a varied workload.

Responsibilities

• Be the friendly face of support, helping people access the advice, services, and practical assistance they need.
• Build positive relationships and work alongside customers to overcome challenges and achieve their goals.
• Connect with partner agencies to make sure customers receive the right support at the right time.
• Manage a varied caseload, creating tailored support plans and keeping progress on track.
• Empower people to build confidence, increase independence, and create positive change in their lives.

Skills

Front-line support

Multi-agency working

Excellent communication

Empathetic approach

Calm under pressure

Education

GCSE level

Job description

Honeycomb Group in Stoke-on-Trent is seeking a Duty Practitioner to support people living in our managed accommodation schemes. You will be a key point of contact to help customers settle in, build skills and confidence, sustain tenancy and access needed support.

You’ll work on a varied caseload, develop tailored plans, connect with partner agencies, and help people achieve independent living and wellbeing.