Volunteer Coordinator & Community Wellbeing Advocate

Honeycomb Group; Stoke-on-Trent; On-site; GBP 16,000 - 23,000; Part time

Job summary

The Honeycomb Group in Stoke-on-Trent is seeking a part-time Volunteer Coordinator and Support Worker to lead a team of befriender volunteers and provide community-based support that helps customers build connections and reduce isolation.

You will recruit, match and supervise volunteers, carry out home visits to assess needs and wellbeing, and signpost to relevant services. The role requires empathy, strong communication and the ability to work independently in the community.

Qualifications

• Passionate about helping people overcome social isolation.
• Excellent communicator who builds trusted relationships.
• Organised and able to manage multiple priorities.
• Confident in supporting and motivating volunteers.
• Empathetic, approachable and respectful to all.
• Able to work independently in the community.
• Collaborates effectively with colleagues and partners.
• Driven to make a real difference in customers' lives.

Responsibilities

• Recruit, coordinate and support befriender volunteers delivering companionship.
• Match volunteers and customers based on interests and needs.
• Coordinate visits and monitor placements to ensure positive outcomes.
• Maintain accurate records and update information on the database.
• Provide guidance and support to volunteers, resolving issues.
• Carry out home visits to assess customers' needs and wellbeing.
• Identify sources of support and make referrals.
• Build positive relationships with customers, volunteers and partners.
• Promote independence, social inclusion and wellbeing in the community.

Skills

Volunteer coordination

Communication

Organisation

Volunteer motivation

Empathy

Independent working

Relationship building

Community engagement

Job description

The Honeycomb Group in Stoke-on-Trent is seeking a part-time Volunteer Coordinator and Support Worker to lead a team of befriender volunteers and provide community-based support that helps customers build connections and reduce isolation.

You will recruit, match and supervise volunteers, carry out home visits to assess needs and wellbeing, and signpost to relevant services. The role requires empathy, strong communication and the ability to work independently in the community.