Frontline Family Hub Support Specialist (Flexible Travel)

Kent County Council; Ospringe; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

29 days annual leave

Generous pension scheme

Training and development plan

Employee-focused support and staff-net

Kent Rewards discounts

Job summary

Kent County Council is seeking a Business Support Assistant to support Bysing Wood Family Hub and Family Hub services across the Swale District. The role requires welcoming families, signposting, and providing professional administrative support to Hub staff in a busy, multi-agency environment.

The post involves travelling across the district, covering other Family Hub locations as needed, and ensuring high standards of customer service and data handling.

Qualifications

• Experience in customer-facing roles is desirable.
• Good interpersonal and communication skills.
• Organised and able to handle a varied workload.

Responsibilities

• Act as the first point of contact for staff, visitors, families and partners.
• Greet and signpost families and professionals.
• Support opening/closing of hubs and provide admin support to Family Hub staff.
• Handle enquiries by phone, email and in person.
• Support Health & Safety processes and report building faults.
• Manage sensitive information and record data accurately.
• Arrange meetings with colleagues and partners.
• Work flexibly across the district to cover other Family Hub locations as required.

Skills

Customer service

Interpersonal skills

Organisational skills

Telephone etiquette

Data handling

Tools

Microsoft Office

IT systems

Job description

Kent County Council is seeking a Business Support Assistant to support Bysing Wood Family Hub and Family Hub services across the Swale District. The role requires welcoming families, signposting, and providing professional administrative support to Hub staff in a busy, multi-agency environment.

The post involves travelling across the district, covering other Family Hub locations as needed, and ensuring high standards of customer service and data handling.