Family Hub Front Desk & Admin Coordinator

Buckinghamshire Council; Aylesbury; On-site; GBP 21,000 - 30,000; Full time

Job summary

Buckinghamshire Council is seeking a BSiL Family Hub Assistant to be the first point of contact in the Family Hub in Aylesbury, providing information, admin support and signposting to services.

You will greet visitors, handle enquiries by phone/email, assist with room bookings, maintain records and support safeguarding.

This is a fixed location, full-time role for 18 months, working in a busy, community-focused team to help families access help.

Qualifications

• Experience working in a customer-facing environment.
• Strong communication and interpersonal skills with the ability to engage positively with a wide range of people.
• Experience working effectively as part of a team to meet service standards and deadlines.
• Good customer service skills and experience handling enquiries and resolving issues.
• Good literacy and numeracy skills.
• Ability to use initiative, stay organised and manage competing priorities.
• Understanding the importance of safeguarding children, young people and vulnerable adults.
• Commitment to delivering inclusive, high-quality services to local communities.

Responsibilities

• Greeting visitors, managing sign-in processes and providing information and assistance.
• Responding to telephone, email and face-to-face enquiries.
• Signposting children, young people and families to relevant services and community support.
• Supporting the safe, secure and effective operation of the Family Hub environment.
• Assisting with room bookings, meetings, events and administrative tasks.
• Maintaining accurate records and handling routine financial transactions where required.
• Liaising with contractors, facilities teams and partner organisations.
• Supporting volunteers and helping with promotional activities and community events.
• Acting as a key holder and supporting opening and closing procedures.
• Maintaining safeguarding awareness and escalating concerns appropriately.

Skills

Customer-facing experience

Communication skills

Teamwork

Literacy & numeracy

Safeguarding awareness

Job description

Buckinghamshire Council is seeking a BSiL Family Hub Assistant to be the first point of contact in the Family Hub in Aylesbury, providing information, admin support and signposting to services.

You will greet visitors, handle enquiries by phone/email, assist with room bookings, maintain records and support safeguarding.

This is a fixed location, full-time role for 18 months, working in a busy, community-focused team to help families access help.