Family Hub Operations Lead — Hybrid

Cheshire East Council

Wilmslow

Hybrid

GBP 28,000 - 36,000

Full time

6 days ago

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Benefits offered by this job

Enhanced annual leave (34–39 days)

Hybrid/remote working where possible

Salary sacrifice green car scheme

White goods salary sacrifice

Job summary

Cheshire East Council is seeking a Family Hub Business Support Officer in Wilmslow to lead administration and financial support across Family Hubs. You will help deliver the Best Start in Life Family Hub model and ensure high-quality business services to improve outcomes for children, young people and families.

The role includes reporting performance data, supporting financial procedures, and ensuring effective systems and processes for service delivery.

Qualifications

Experience of managing or supervising administrative or business support teams.
Experience of working with information management systems and maintaining data quality.
Strong organisational skills.
Experience of financial administration.
Excellent communication.
A commitment to improving outcomes for children, young people and families.
Proficiency in Microsoft Office applications, particularly Excel.

Responsibilities

Recruit, develop and manage the administrative and financial procedures and systems to ensure timely work progress.
Coordinate resource allocation across locality for optimal staffing and efficiency.
Respond to routine and complex enquiries embedding our Making Every Contact approach.
Maintain accurate records and communicate follow-up actions.
Supervise and motivate Family Advisors to progress work within procedures and timescales.
Induct and train Family Advisors to ensure task competence.
Maintain performance management systems linked to commissioning.
Escalate safeguarding issues and seek advice when needed.