Business Support Assistant

Kent County Council; Ospringe; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

29 days annual leave

Generous pension scheme

Training and development plan

Employee-focused support and staff-net

Kent Rewards discounts

Job summary

Kent County Council is seeking a Business Support Assistant to support Bysing Wood Family Hub and Family Hub services across the Swale District. The role requires welcoming families, signposting, and providing professional administrative support to Hub staff in a busy, multi-agency environment.

The post involves travelling across the district, covering other Family Hub locations as needed, and ensuring high standards of customer service and data handling.

Qualifications

• Experience in customer-facing roles is desirable.
• Good interpersonal and communication skills.
• Organised and able to handle a varied workload.

Responsibilities

• Act as the first point of contact for staff, visitors, families and partners.
• Greet and signpost families and professionals.
• Support opening/closing of hubs and provide admin support to Family Hub staff.
• Handle enquiries by phone, email and in person.
• Support Health & Safety processes and report building faults.
• Manage sensitive information and record data accurately.
• Arrange meetings with colleagues and partners.
• Work flexibly across the district to cover other Family Hub locations as required.

Skills

Customer service

Interpersonal skills

Organisational skills

Telephone etiquette

Data handling

Tools

Microsoft Office

IT systems

Job description

We are looking for a Business Support Assistant to be based at Bysing Wood Family Hub. The role will support Family Hub provision across the Swale District, with an expectation that the postholder can travel and work flexibly across the district to provide cover at other Family Hub locations where required. This role involves supporting a range of busy Family Hubs by greeting, welcoming and signposting families and professionals. It is a key role in providing professional and effective support to Family Hub Workers who work with children, young people and families across the district. We are looking for someone with a calm and organised approach who would like to make a positive contribution to the service.,

• Acting confidently as the first point of contact for staff, visitors, families and partners
• Greeting and welcoming families and signposting them appropriately
• Supporting the opening and closing of hubs as required
• Providing administrative support to Family Hub staff and the wider service
• Handling enquiries via telephone, email and in person
• Supporting Health & Safety processes, including reporting and monitoring building faults
• Managing sensitive information, checking and recording data accurately
• Liaising with colleagues and partners to arrange meetings
• Working effectively in a multi-agency environment, responding to urgent requests and deadlines
• Travel and work flexibly across the district to provide cover at other Family Hub locations where required., This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

You will demonstrate:

• A confident telephone manner and excellent interpersonal skills
• A calm, organised and professional approach to work
• Experience of dealing with customers or service users
• A flexible attitude to working across a geographical area
• Administrative experience with the ability to manage a varied workload
• Proficient knowledge of Microsoft Office and other IT applications

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

• 29 days annual leave plus bank holidays
• Generous contributory pension scheme
• Training and an ongoing development plan
• Employee-focused support and staff networks
• A rewarding and meaningful career
• Access to Kent Rewards, offering discounts on local and national brands