Family Hub Admin & Front Desk Assistant (Swale District)

MAGMAS; Ospringe; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

29 days annual leave + bank holidays

Pension scheme

Training and development plan

Staff networks and support

Career development

Kent Rewards discounts

Job summary

Kent County Council is seeking a Business Support Assistant to be based at Bysing Wood Family Hub. The role supports Family Hub provision across Swale District, with travel across the district to cover other hubs as needed.

The post involves welcoming families, handling enquiries, arranging meetings and providing administrative support in a busy, multi‑agency environment. 37 hours per week with a stable schedule.

Qualifications

• Confident telephone manner
• Organised and professional
• Experience dealing with customers or service users
• Flexible attitude to working geographically
• Administrative experience with ability to manage varied workload
• Proficient knowledge of Microsoft Office and other IT applications

Responsibilities

• First point of contact for staff, visitors, families and partners
• Welcoming families and signposting them appropriately
• Opening and closing hubs as required
• Providing administrative support to Family Hub staff and wider service
• Handling enquiries via telephone, email and in person
• Supporting Health & Safety processes and reporting building faults
• Managing sensitive information and recording data accurately
• Liaising with colleagues and partners to arrange meetings
• Working in a multi-agency environment and responding to urgent requests
• Travel and work flexibly across the district to cover other locations

Job description

Kent County Council is seeking a Business Support Assistant to be based at Bysing Wood Family Hub. The role supports Family Hub provision across Swale District, with travel across the district to cover other hubs as needed.

The post involves welcoming families, handling enquiries, arranging meetings and providing administrative support in a busy, multi‑agency environment. 37 hours per week with a stable schedule.