Frontline Duty Manager — Lead Teams & Guest Experience

Premier-Inn; Bleadon; On-site; GBP 11,000 - 19,000; Full time

Benefits offered by this job

Permanent contract with guaranteed hrs

Full training

Career progression

Job summary

Premier Inn is seeking a Duty Manager for Weston-Super-Mare (Lympsham). This role involves leading from the floor, coordinating reception, housekeeping and restaurant during shifts, and ensuring a smooth hotel operation for guests.

You'll be on the front lines, guiding your team, solving problems, and making decisions to maintain high service levels. A clear path to Hotel Manager development is highlighted within the group.

Qualifications

• Experience leading teams in busy customer-facing environments.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.
• Work closely with the Hotel Manager and wider leadership team.

Skills

Team leadership

Customer service

Decision making

Calm under pressure

Job description

Premier Inn is seeking a Duty Manager for Weston-Super-Mare (Lympsham). This role involves leading from the floor, coordinating reception, housekeeping and restaurant during shifts, and ensuring a smooth hotel operation for guests.

You'll be on the front lines, guiding your team, solving problems, and making decisions to maintain high service levels. A clear path to Hotel Manager development is highlighted within the group.