Frontline Duty Manager: Lead Guests & Hotel Ops

Whitbread; Abbot's Salford; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%off

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Premier Inn in Manchester Salford Quays is recruiting for a Duty Manager to lead shifts and keep the hotel running smoothly. The role covers reception, housekeeping and restaurant duties, with emphasis on guest service and team leadership during busy periods.

You’ll supervise from the floor, deliver pre-shift briefings, coach colleagues, handle guest questions and resolve issues quickly. A dynamic, customer-focused personality is essential; evening and weekend work is required.

Qualifications

• Experience leading teams in busy, guest-focused environments.
• Ability to make decisions quickly and stay calm under pressure.
• Willingness to work evenings, weekends and busy periods.
• No hotel experience required to apply.

Responsibilities

• Lead shifts across hotel operations and give pre-shift briefings.
• Coach and support team members throughout the day.
• Assist guests with questions and resolve problems.
• Collaborate with reception, housekeeping and restaurant teams.
• Ensure guest safety and smooth hotel operation.
• Work with Hotel Manager and leadership team.

Skills

Team leadership

Customer service

Decision making

Communication

Calm under pressure

Job description

Premier Inn in Manchester Salford Quays is recruiting for a Duty Manager to lead shifts and keep the hotel running smoothly. The role covers reception, housekeeping and restaurant duties, with emphasis on guest service and team leadership during busy periods.

You’ll supervise from the floor, deliver pre-shift briefings, coach colleagues, handle guest questions and resolve issues quickly. A dynamic, customer-focused personality is essential; evening and weekend work is required.