Customer Services Advisor

Eastlight Community Homes Limited; Braintree; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension

Holiday entitlement

Wellbeing grant

Family leave

Professional memberships

Job summary

Eastlight Community Homes is seeking a proactive Customer Service Advisor to join our frontline team in a busy housing environment. You will handle inquiries across phone, reception, and email, guiding customers through online services and resolving issues with care and accuracy.

The role emphasizes excellent verbal and written communication, attention to detail, and the ability to maintain positive relationships with customers and staff.

Qualifications

• Strong customer service experience preferred.
• Excellent verbal and written communication skills.
• Able to problem solve and maintain attention to detail.

Responsibilities

• Handle customer queries via phone, in person, and email.
• Promote Eastlight’s online services and escalate where needed.
• Maintain positive relationships with customers and colleagues across channels.
• Complete administrative tasks accurately using MS Office tools.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Tools

MS Office Suite

Job description

Closing Date: Fri 30 Oct 2026 - 11:59 PM

Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.

Who We Are

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

The Role

Are you excited and driven to deliver an excellent customer service?

Can you thrive in a busy environment where your can-do attitude and organisational knowledge delivers outstanding results for our customers every time?

If so, we have an opportunity for you to join our frontline Customer Service team as an advisor on a permanent, full-time basis.

You will be the backbone of our business who will provide exceptional support to all our customers whilst responding to a wide range of queries.

In this role, you will promote Eastlight’s online services and support our customers with any queries via our phone lines, face-to-face reception interactions and email communications. You will achieve this by keeping customers informed of timescales, developments and updates relating to their accounts, while requesting feedback upon resolution to help ensure the highest quality of service. You will also develop and maintain positive professional relationships with colleagues, customers and other stakeholders, delivering an excellent customer experience across all communication channels.

The successful candidate will undertake administrative tasks relating to our customers’ queries, by utilising Excellent attention to detail and ability to problem solve effectively. We are looking for a high standard of verbal and written communication skills, ensuring all interactions are clear and concise. Excellent IT skills including knowledge of MS Office Suite are vital for this role.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £31,525 per annum
• Permanent, full-time, 37 hours per week
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
• 30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum - Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption - 12 weeks full pay/6 weeks half pay) - Subject to eligibility
• Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us!

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact [e-mail]

Eastlight Community Homes are unable to provide Visa Sponsorship.

Closing Date: 30 October 2026 at 23:59pm

Interview Date: Interviews are expected to be held on 9 November 2026 in person at our Braintree Hub

We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.