Frontline Customer Service Advisor — Fast-Paced Support

Siamo Recruitment a division of Siamo Group; Prestatyn; Presencial; GBP 20.000 - 26.000; Jornada completa

Descripción de la vacante

Siamo Recruitment a division of Siamo Group in Prestatyn, United Kingdom, is seeking a Customer Service Advisor to be the first point of contact for customer enquiries during a busy period. You will handle inbound calls, emails and online enquiries while delivering professional and friendly support.

The role requires experience in customer service or contact centres, confident telephone manner, good IT skills, and the ability to work quickly and accurately within established procedures.

Formación

• Experience in customer service or contact centre roles.
• Excellent telephone manner and communication skills.
• Good IT and administrative skills.
• Ability to work in a fast-paced environment.
• Organised, reliable and customer-focused.

Responsabilidades

• Handle inbound calls, emails and online enquiries.
• Resolve customer queries professionally and efficiently.
• Update customer records and internal systems accurately.
• Follow procedures and maintain high service standards.
• Work towards call handling, quality and performance targets.
• Escalate complex queries when required.

Conocimientos

Customer service

Communication

IT skills

Administration

Descripción del empleo

Siamo Recruitment a division of Siamo Group in Prestatyn, United Kingdom, is seeking a Customer Service Advisor to be the first point of contact for customer enquiries during a busy period. You will handle inbound calls, emails and online enquiries while delivering professional and friendly support.

The role requires experience in customer service or contact centres, confident telephone manner, good IT skills, and the ability to work quickly and accurately within established procedures.