Frontline Customer Service Advisor – Debt Solutions

Harper McDermott Ltd; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Job summary

Harper McDermott Ltd (trading as Trust Deed Scotland) in Glasgow is seeking a full-time Customer Service Representative to act as a front-line adviser to our customer base, handling phone and email queries related to payments and debt solutions.

The successful candidate will manage changes in circumstances, assist with payment queries, and deliver excellent service in a regulated environment, aligning with our customer-first ethos.

Qualifications

• Experience in financial services or customer service for at least 1 year.
• Strong time management and organisational skills.
• Excellent verbal and written communication.
• Ability to work in a regulated environment and follow policies.

Responsibilities

• Act as a front-line adviser to customers via phone and email.
• Handle customer queries related to agreed payments and other payment queries.
• Process changes in circumstances and inability to pay where applicable.
• Address queries about debt solutions while maintaining high service standards.

Skills

Financial services experience

Customer service experience

Time management

Communication skills

Regulatory compliance

Job description

Harper McDermott Ltd (trading as Trust Deed Scotland) in Glasgow is seeking a full-time Customer Service Representative to act as a front-line adviser to our customer base, handling phone and email queries related to payments and debt solutions.

The successful candidate will manage changes in circumstances, assist with payment queries, and deliver excellent service in a regulated environment, aligning with our customer-first ethos.