Customer Service Advisor

Red Recruitment; Glasgow; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Generous Holiday Allowance

Opportunities to grow your career

Potential to go remote after 3 months

Job summary

Red Recruitment is hiring a Customer Service Advisor for our client in the financial services sector based in Glasgow. You will be the first point of contact for customers, handling inbound calls, resolving queries and ensuring compliance with FCA guidelines.

This role offers £13.15 per hour, Monday to Friday shifts between 7am and 11pm, generous holiday allowance, and the potential to work remotely after an initial 3 months.

Qualifications

• A customer-first mindset with problem-solving skills.
• Excellent communication and attention to detail.
• Strong interpersonal skills and ability to work independently.
• Familiarity with Office.
• Previous experience delivering exceptional customer service.
• Previous experience in a financially regulated environment desirable.

Responsibilities

• Handling inbound calls across a range of products.
• Putting customers first and using sound judgement to find the best solutions.
• Owning queries from start to finish.
• Spotting opportunities to improve how they work.
• Collaborating with the wider Customer Services team.
• Providing information in line with FCA regulations.

Skills

Customer-first mindset

Problem solving

Excellent communication

Attention to detail

Interpersonal skills

Independent working

Financially regulated environment (des

Tools

Microsoft Office

Job description

Customer Service Advisor

Red Recruitment is hiring a Customer Service Advisor for our client where you will be responsible for providing excellent customer services in the financial services industry. You'll be the first point of contact for customers, helping them with any queries they have and ensuring you remain compliant with FCA guidelines.

Benefits and Package for a Customer Service Advisor

• Salary: £13.15 per hour
• Hours: Mon-Fri Shifts Between 7am - 11pm
• Location: Glasgow
• Generous Holiday Allowance
• Opportunities to grow your career
• Potential to go remote after 3 months

Key Responsibilities of a Customer Service Advisor

• Handling inbound calls across a range of products
• Putting customers first and using sound judgement to find the best solutions
• Owning queries from start to finish
• Spotting opportunities to improve how they work
• Collaborating with the wider Customer Services team
• Providing information in line with FCA regulations

Key Skills and Experience of a Customer Service Representative

• A customer-first mindset and creative problem-solving skills
• Excellent communication and attention to detail
• Strong interpersonal skills and the ability to work independently
• Familiarity with Office
• Previous experience in delivering exceptional customer service
• Previous experience in a financially regulated environment desirable