Hybrid Debt Support Specialist (Glasgow)

Intrum; Glasgow; Hybrid; GBP 28,163 - 32,387; Full time

Benefits offered by this job

Competitive starting salary of £28,163.20 with OTE up to £32,387.68

33 days holiday including bank holidays

Access to private medical insurance

Discounts on gym memberships

Employee assistance programme

Job summary

A leading credit management services provider in Glasgow seeks a Customer Support Representative to assist customers facing financial difficulties. The role involves providing tailored solutions and excellent service while adhering to regulatory standards. Ideal candidates are empathetic, communicative, and resilient individuals with a commitment to making a positive difference. This hybrid position offers structured training and a competitive salary package, as well as opportunities for personal development.

Qualifications

• Possess excellent communication skills and a positive mindset.
• Experience in customer service, face-to-face or call centre environment.
• Able to deal with sensitive conversations.

Responsibilities

• Speak with customers experiencing financial difficulties.
• Provide tailored solutions and manage various customer accounts.
• Deliver personalized service while ensuring compliance with regulations.

Skills

Empathy

Communication

Customer service

Resilience

Job description

A leading credit management services provider in Glasgow seeks a Customer Support Representative to assist customers facing financial difficulties. The role involves providing tailored solutions and excellent service while adhering to regulatory standards. Ideal candidates are empathetic, communicative, and resilient individuals with a commitment to making a positive difference. This hybrid position offers structured training and a competitive salary package, as well as opportunities for personal development.